Autorola Terms and Conditions |
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| 1.1 | User Agreement | | 1.1.1 | These general auction terms supplement the auction-specific rules applicable to each individual auction. | | 1.2 | Autorola's Liability | | 1.2.1 | Autorola acts solely as the organizer of the Autorola.fi auction and as an intermediary for transactions conducted through the auction. The vehicles auctioned are sold on behalf of and under the responsibility of the respective auction consignor (seller), subject to the exceptions set out in section 1.1.2. | | 1.2.2 | Although Autorola acts only as an intermediary, it serves as the buyer's primary contact and mediator in matters such as disputes related to the ownership of the vehicle being sold. However, Autorola's potential liability for damages shall never exceed the estimated value of the vehicle at the time of repossession or the purchase price paid at auction including fees, regardless of whether the buyer has carried out repairs and/or maintenance on the vehicle. |
| 2.1 | Vehicle | | 2.1.1 | Vehicles are classified according to the seller's classification (sales description). The classification is shown on the relevant auction page together with the damage and/or condition report for the vehicle. | | 2.1.2 | The seller decides which category the vehicle is placed in for sale. Autorola classifies the vehicle based on the information provided by the seller. | | 2.1.3 | If the buyer disputes the classification of a vehicle during the auction, Autorola will make the final decision. The buyer has the right to cancel the transaction if the vehicle has been placed in too high a category. |
| 3.1 | Auction Item | | 3.1.1 | Except for classification, vehicles are sold in the condition they are in at the end of the auction, as described/observed in accordance with section 2.1.1, and without warranty. | | 3.1.2 | The seller provides the vehicle's first registration date and VIN (vehicle identification number). If either is incorrect, the buyer has the right to cancel the transaction (see section 9.1.2). | | 3.1.3 | The buyer must immediately upon delivery or receipt of the vehicle verify that its condition corresponds to the classification and condition report (see section 2.1.1). |
| 4.1 | Auction | | 4.1.1 | The auction list and vehicle catalogue published at the start of the auction are indicative only, and the consignor or Autorola may make changes during the auction. | | 4.1.2 | If, after the auction ends, there is uncertainty as to who made the highest bid, Autorola as the auction organizer will make the final decision based on the time the latest bid was received. This decision is final. | | 4.1.3 | If, in Autorola's or the consignor's opinion, there has been external misuse or technical issues affecting bidding, the consignor may cancel the transaction within 24 hours of sending the electronic sales confirmation to the buyer. | | 4.1.4 | Anyone placing a bid on behalf of another party also assumes liability as a direct guarantor. | | 4.1.5 | If Autorola or the consignor mistakenly auctions the wrong vehicle, the buyer must accept cancellation of the transaction without invoking breach of contract or claiming damages. Autorola will also act as an intermediary between buyer and seller regarding reimbursement of costs incurred by the buyer, such as fuel or transport costs. |
5 | Autorola.fi Bidding Rules |
| 5.1 | Bidding Rules | | 5.1.1 | A bid placed in an Autorola.fi auction cannot be reduced or withdrawn once submitted. | | 5.1.2 | Autorola will resolve any uncertainties related to bids, and its decisions are final and binding on the parties. | | 5.1.3 | Bids are binding on the buyer placing them, who determines the amount they offer in the auction. | | 5.1.4 | If two buyers submit identical bids, the first registered bid is considered the highest. | | 5.1.5 | If a higher bid already exists in the system, a new lower bid will automatically be rejected. | | 5.1.6 | Autorola records and stores all bid-related information in accordance with the Autorola.fi privacy policy. Privacy Policy | | 5.1.7 | When a bid equal to or higher than the seller's reserve price is made, a binding agreement is formed, and both parties are obligated to complete the transaction, subject to the exceptions in sections 4.1.2, 4.1.3, and 4.1.5. |
| 6.1 | Bid Agent | | 6.1.1 | The bid agent is a function that creates an automatic bidder on the server. The buyer may set a maximum bid, and the bid agent will monitor the auction. If another buyer places a higher bid, the bid agent will automatically increase the bid in accordance with the minimum bid increment. This continues until the maximum amount is reached. If multiple bid agents are active, they will increase bids according to the increment rules until one exceeds the others. |
| 7.1 | Purchase Price and Fees | | 7.1.1 | Both buyer and seller pay auction fees to Autorola in accordance with the current price list. For vehicles sold without VAT, applicable VAT will be added. | | 7.1.2 | The full purchase price must be paid according to the rules and instructions provided by the seller in the sales confirmation email. | | 7.1.3 | Ownership of the purchased item transfers to the buyer only once the full purchase price has been paid and receipt of payment has been confirmed by the seller. | | 7.1.4 | The auction fee is payable in all cases where the highest bid has been placed, including cases of erroneous bids. |
| 8.1 | Collection | | 8.1.1 | The buyer must collect the vehicle within the time specified in the auction-specific terms unless otherwise agreed. | | 8.1.2 | If the vehicle is not collected within the specified time, storage fees may be charged from the first day after the collection deadline, according to the applicable auction terms. | | 8.1.3 | Vehicles not collected or not fully paid for within the deadline may be resold without further notice. The buyer is liable for any loss and costs arising from the resale. |
9 | Seller's Liability for Defects |
| 9.1 | Defects and Deficiencies | | 9.1.1 | The buyer may cancel the transaction only in the following cases:
a) The vehicle has been placed in too high a category, provided it is returned immediately and without delay after receipt and has not been registered by the buyer.
b) The VIN does not match the vehicle documents, or the provided information does not match the documents or actual facts, if this discrepancy is materially significant to the buyer. The same applies if official annotations affecting the vehicle exist in the documents but were not disclosed in the auction.
c) There are uncertainties regarding ownership, such as third-party rights or theft, and only if these uncertainties cannot be resolved within reasonable time.
d) The stated mileage or first registration date deviates significantly from the actual figures. |
| 10.1 | Claims | | 10.1.1 | All claims must be made in accordance with the auction-specific rules. | | 10.1.2 | No repair work may be initiated on a vehicle subject to a claim before it has been re-inspected. Repairs started before re-inspection will not be compensated if the transaction is later cancelled. | | 10.1.3 | No claim can be made after the vehicle has been registered. | | 10.1.4 | No claim can be made for vehicles where the bid price (excluding fees and VAT) is EUR 1,500 or less. | | 10.1.5 | Costs related to retrieving a vehicle due to a claim will not be reimbursed. | | 10.1.6 | Claims regarding missing accessories or non-fixed equipment cannot be made after collection of the vehicle. Such items include, for example, extra sets of tires, locking bolts, mats, non-fixed navigation devices, memory cards, and roof racks. These must be checked by the buyer or their representative at the time of collection. |
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| 1 | Introduction | | 1.1 | The purpose of this Privacy Policy is to explain how and why we at Autorola Group process your personal data in connection with the use of our services. We recommend that you read this policy carefully. We are happy to assist you if you have any questions regarding your data protection. You can contact us by email at: customercenter@autorola.fi.
Your personal data is protected by law when you use our services. We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) of the European Parliament and of the Council. This regulation ensures strong rights regarding your personal data and defines uniform rules for the processing and movement of such data.
We recommend reviewing this policy regularly, as we update it from time to time. The most up-to-date version is always available on this page. | | 2 | What personal data do we collect? | | 2.1 | We collect different types of personal data depending on which of our services you use and how you interact with us. However, across all Autorola services, we only collect standard data necessary for providing the service.
Personal data you provide to us
When you register as a user of Autorola services, you enter into an agreement under which Autorola may use your contact details to verify your identity and provide its services.
Data collected from registered users
- Name
- Phone number
- Email address
- IP address
- Age and gender
- For business users, we also collect billing and payment information as well as vehicle-related data
- Data obtained via cookies (such as location data or information about how the site is used). More details are available on our Cookies page
Data collected from website visitors
- Pages visited
- Vehicles viewed
- Searches and favorites
- IP address and browser information
- Data obtained via cookies (such as location data or information about site usage). More details are available on our Cookies page
Data collected from customer service users
- Information related to support requests and contact details
We also collect data related to the use of our services, which may include personal data. Payment and billing data are used exclusively for processing payments and delivering our products and services.
Sensitive personal data
We do not collect sensitive personal data. Please do not send us such data unless we have specifically requested it based on legal requirements. | | 3 | How do we collect your personal data? | | 3.1 | We collect data when you use our website or services. Some data is provided by you, while some is collected automatically during use.
Cookies
We use cookies to collect data. Cookies are small files stored in your browser when you use our website. Some cookies are deleted when your session ends, while others remain longer to facilitate site usage (e.g., remembering session information).
Cookies are used to collect information such as IP address, browser settings, and usage patterns. Location data can also be derived from IP addresses. Certain cookies track user activity on our website, applications, and services to enable personalized advertising both on this and other websites.
For more information on managing or disabling cookies, please see our Cookies page. | | 4 | How do we use your personal data? | | 4.1 | We use your personal data for the following purposes: - To provide and deliver our services.
- To respond to your inquiries.
- For customer communication (such as service updates and notifications).
- For marketing and advertising our services, including communications you have consented to (such as newsletters).
- To analyze and improve our website and services.
Additionally, we use your personal data to: - Analyze user experience.
- Recommend relevant vehicles.
- Optimize sales and service processes.
- Identify potential buyers.
| | 4.2 | Legal basis for processing personal data
Consent
- We process data based on your consent, for example when you subscribe to newsletters, request information, or order services.
Performance of a contract
- We may collect and process your personal data when necessary to provide our services or fulfill contractual obligations. We may also process limited amounts of personal data to develop and test our services when necessary.
Legal obligations
- We may collect and process data to comply with legal obligations.
Legitimate interest
- We may process data based on legitimate interest to improve marketing and sales activities and enhance service quality, ensuring that our interests do not override your rights.
| | 4.3 | Sharing of personal data
In certain cases, we share personal data collected through Autorola services with third parties. Such situations include buying or selling vehicles or goods, payment defaults, refunds, and official requests related to criminal investigations.
Recipients may include: - Auditors
- Buyers of vehicles or goods you sell
- Sellers of vehicles or goods you purchase
- Our bank
- Debt collection agencies
- Enforcement authorities
- Digital contract signature service providers
- Authorities
- Website maintenance and network partners
- Data backup providers
- SMS service providers
- Parking facilities where vehicles or goods are collected or delivered
- Transport companies handling your vehicles
- Third-party systems
- Logging services
Purchasing
As transactions require identification, Autorola shares necessary personal data between buyer and seller as part of the agreement entered into when registering. Some transactions are conducted through intermediaries, in which case personal data may not be shared directly. After auctions, Autorola may contact buyers and sellers to finalize transactions.
Autorola is legally required to report imports and exports to INTRASTAT and may provide required personal data. Autorola must also deregister vehicles before export and provide relevant data to authorities.
Transfers to third countries
We transfer your contact details outside the EU when you buy or sell vehicles or goods outside the EU.
Autorola uses the European Commission's Standard Contractual Clauses to ensure appropriate data protection where no adequacy decision exists under GDPR Article 45(3).
Service providers may only use your personal data to deliver contracted services.
Misuse
Autorola Group maintains a register of users who have committed serious misuse, such as payment default or fraud.
We aim to maintain a professional service and ensure professional conduct by both buyers and sellers.
If laws are violated or legal claims arise, we may share necessary data (including personal data) with:
Data may also be required for audits and shared with: | | 4.4 | Data retention
We retain personal data as follows:
User accounts:
- 1 year from last login or 5 years from last transaction.
Customer service:
- Up to 2 years after resolution.
Billing and payment data:
Misuse:
Data is deleted or anonymized after the retention period. | | 5 | Your rights regarding personal data | | 5.1 | If you reside in the EU/EEA, you have the right to: - Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data unless retention is legally required.
- Restrict or object to processing.
- Transfer your data to another system.
- Withdraw your consent.
To exercise your rights, contact: gdpr@autorola.com. | | 6 | Protection of personal data | | 6.1 | We take appropriate measures to protect your personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access or disclosure. However, no system is completely secure.
Security measures include: - Encryption during data transmission.
- Encryption in data centers.
- Access restricted to necessary personnel only.
- Employee GDPR and security training.
- Confidentiality agreements for employees with access to personal data.
- Ensuring subcontractors meet data protection requirements. Service providers may not use or share your data for any purpose other than delivering contracted services.
| | 7 | Contact us | | 7.1 | If you have questions or wish to exercise your rights, contact us:
Data Controller:
AUTOROLA Oy
Keilaranta 10E, 6th floor
02150 Espoo
Email: customercenter@autorola.fi
Supervisory Authority in Finland:
Office of the Data Protection Ombudsman
Lintulahdenkuja 4
00500 Helsinki
Phone: +358 29 566 6700
Email: tietosuoja@om.fi
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